Customer Service in IT (Micro-credential) (Level 5)

New Zealand Skills and Education College

Subject area

Information Technology not elsewhere classified



12 Weeks

Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

About the course

What can I expect out of this qualification?

The aim of this micro-credential is to provide students the opportunity to gain knowledge of the requirements, and the skills to meet Customer Service expectations, in the field of Information Technology.

The target learner market will be both international and domestic students. These will be people who want to improve their skills and career opportunities in the field they are already working in.

Key Information for Students

Entry Requirements

Minimum requirements

The entry requirements for this micro-credential are: All students are required to: - have a minimum of one year work experience with computer network technology, information security or related experience; or - hold a Certificate in ICT level 4 or above and - have knowledge of TCP/IP networking protocols, network equipment, and operating systems installation and maintenance. In addition to the above requirements: -International [onshore] applicants must hold the relevant valid visa to visit, study and/or work in New Zealand. Check the New Zealand Immigration website for further details. -ALL international [onshore and offshore] applicants must have proof that, within the last 2 years, they have gained English language skills equivalent to IELTS level 5.5 or equivalent.

Detailed requirements

See provider website for more details about entry to this qualification.


12 Weeks

Tuition Fees

Annual Total qualification
Student fees
(what you pay)
Government tuition subsidy
(what the government pays)
Total N/A N/A

StudyLink website – information about student loans

A Compulsory Student Services Fee may be charged, see your provider for details.

Student Success


National Graduate Outcomes

Outcomes for students who completed qualifications at the same level and in the same subject area, three years after completion:

Median earnings N/A
Earnings range N/A
In employment N/A
In further study N/A
On a benefit N/A

All KIS information is the most recent data available and relates to domestic students only.

Click here for more information about the Key Information for Students

Contact details

Main Campus Office

Phone: (09) 827 6100
Fax: (09) 827 2660

Please contact the provider for details of where this qualification is offered.

Where does this information come from?

The Key Information for Students data is compiled by the Tertiary Education Commission based on information provided by tertiary education providers and the Ministry of Education. Remember to check the provider’s website for further details.

NZQA supplies all other information based on material from the provider.

What to do if you find incorrect course information

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