New Zealand Certificate in Contact Centres
New Zealand Management Academies Limited
Subject area
Sales and Marketing not elsewhere classified
Qualification
Duration
21 Weeks
Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.
About the course
What can I expect out of this qualification?
The purpose of this qualification is to provide the contact centre industry with individuals who have the technical and soft skills to process and respond to business as usual enquiries and complex customer enquiries in contact centres.
Graduates of this qualification will benefit from holding a credential that improves job prospects and increases knowledge and skills applicable within contact centres and the wider industry.
Communities and organisations will benefit from having qualified people with relevant contact centre skills that can manage the customer experience efficiently and effectively.
Graduates will be capable of working within organisational parameters with limited supervision.
Key Information for Students
Entry Requirements
Minimum requirements
Academic: Hold a NZQF level 2 qualification (or equivalent), or meet requirements of NZMA Level 3 Placement test. English Language: Domestic applicants with English as a second language: must demonstrate sufficiency in English language at interview.
Detailed requirements
See provider website for more details about entry to this qualification.
Duration
21 Weeks
Tuition Fees
| Annual | Total qualification | |
|---|---|---|
|
Student fees
(what you pay)
|
N/A | N/A |
|
Government tuition subsidy
(what the government pays)
|
N/A | N/A |
| Total | N/A | N/A |
StudyLink website – information about student loans
A Compulsory Student Services Fee may be charged, see your provider for details.
Student Success
N/A
National Graduate Outcomes
Outcomes for students who completed qualifications at the same level and in the same subject area, three years after completion:
| Median earnings | N/A |
| Earnings range | N/A |
| In employment | N/A |
| In further study | N/A |
| On a benefit | N/A |
All KIS information is the most recent data available and relates to domestic students only.
Click here for more information about the Key Information for Students
Contact details
Main Campus Office
Phone: (09) 309 7802
Fax: (09) 2701269
Email: Quality@nzma.ac.nz
Web: http://www.nzma.ac.nz
Where does this information come from?
The Key Information for Students data is compiled by the Tertiary Education Commission based on information provided by tertiary education providers and the Ministry of Education. Remember to check the provider’s website for further details.
NZQA supplies all other information based on material from the provider.
What to do if you find incorrect course information
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