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Bartender

Kaitiaki Pae Inu

Alternative titles for this job

Bartenders prepare and serve drinks in bars, restaurants and clubs.

Pay

Bartenders usually earn an average of

$18-$19 per hour

Source: Restaurant Association of New Zealand and PayScale, 2018.

Job opportunities

Chances of getting a job as a bartender are good due to high turnover.

Pay

Pay for bartenders varies depending on experience, but most earn between minimum wage and $19 an hour.

Sources: Restaurant Association of New Zealand, '2017 Remuneration Survey', 2018; and PayScale, 2018.

(This information is a guide only. Find out more about the sources of our pay information)

What you will do

Bartenders may do some or all of the following:

  • make, serve, and take orders for drinks
  • clean and tidy the bar area
  • check customers' identification for proof of legal drinking age
  • handle cash, EFTPOS and other payments
  • collect and wash glasses
  • operate and monitor gaming machines
  • ensure that customers don't drink too much (host responsibility)
  • help prepare and serve food.

Skills and knowledge

Bartenders need to have:

  • knowledge of types of beer, wine and other alcoholic drinks
  • drink preparation and drink service skills
  • knowledge of liquor licensing regulations.

Working conditions

Bartenders:

  • may work full time or part time. They may do shift work, and often work evenings and weekends
  • work in pubs, hotels, restaurants and clubs
  • may have to deal with rowdy or drunk people, and work in hot, noisy conditions.

What's the job really like?

Steve Clay

Steve Clay

Bar Manager

Reading people a key skill for bartenders

"People skills are a big thing in hospitality. You can see how tight it is behind the bar. If you can't read your colleagues and you're not communicating very well, or your people skills are lacking, you can really start annoying others.

"If I'm walking in front of a glass washer with a tray of pint glasses and I don't say anything and someone turns around to pour a beer – that pint rack is on the floor, there's glass everywhere.

"You can also get yourself or the business in trouble if you aren't confident reading a customer's intoxication levels. I can remember how hard it was the first time I did that."

Focus on the customer

"The main thing in this job is making sure customers are happy, and looking after them. Greeting the customers at the bar, finding out what they want, if they want a drinks menu, obviously having a little bit of conversation.

"If you've got great customer service skills you'll thrive."

Entry requirements

To become a bartender you generally need to be at least 18 years old. There are no other specific requirements, as you gain skills on the job.

Bartenders may work towards a New Zealand Certificate in Hospitality – Food and Beverage (Level 3) while on the job. Industry training organisation ServiceIQ oversees workplace assessments.

Secondary education

There are no specific secondary education requirements to become a bartender. However, maths may be useful.

Additional requirements for specialist roles:

Bar Manager

To become a bar manager you need to be at least 20 years old, hold a Licence Controller Qualification (LCQ) and a Manager's Certificate, both of which are administered by ServiceIQ.

Personal requirements

Bartenders need to be:

  • friendly and polite
  • mature and honest
  • adaptable
  • able to concentrate for long periods
  • able to work well under pressure
  • able to use initiative
  • able to follow instructions
  • good at maths.

If you’ve got great concentration even when you’re tired, that’s a very good thing to have as a bartender.

Photo: Steve Clay

Steve Clay

Bar Manager

Useful experience

Useful experience for bartenders includes work in customer service, particularly as a waiter/waitress, or experience serving drinks.

Physical requirements

Bartenders need to have:

  • good hearing
  • strong arms as they may have to lift heavy cases of drink
  • a reasonable level of stamina as they may be on their feet for long periods.

Bartenders also need to be comfortable working in confined spaces.

Find out more about training

Hospitality New Zealand
nsc@hospitalitynz.org.nz - www.hospitalitynz.org.nz
ServiceIQ
0800 863 693 - info@serviceiq.org.nz - www.serviceiq.org.nz
Check out related courses

What are the chances of getting a job?

Bartender vacancies common due to high turnover

Job vacancies for bartenders are common because:

  • people tend to stay in the role for a short time only. Positions are often filled by students who move on to other jobs, or travellers who're in New Zealand for a limited time
  • restaurant and bar numbers in New Zealand are increasing, creating more job opportunities.

The hospitality industry in New Zealand is large, employing about 130,000 people.

Skilled bartenders more likely to secure jobs

Your chances of securing a job are best if you have relevant experience, as employers report difficulty finding skilled bartenders.

Holiday periods, such as Christmas/New Year and summer, are good times to find casual and part-time work.

Types of employers varied

Bartenders may work in:

  • bars and pubs
  • restaurants
  • hotels and function centres
  • nightclubs or dance venues.

Sources

  • Bamber, I, special projects manager, Wellington Hospitality Group, careers.govt.nz interview, July 2018.
  • Court, R, 'Silver Service from Hospo Staff', 16 October 2018, (nzherald.co.nz).
  • Restaurant Association of New Zealand, '2018 Hospitality Report', September 2018, (www.scoop.co.nz).

(This information is a guide only. Find out more about the sources of our job opportunities information)

Progression and specialisations

Bartenders may progress to work as bar or duty managers.

Steve Clay serves drinks behind a bar

Bartenders serve drinks to customers

Last updated 21 August 2019